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Lessons/Lesson 4
Lesson 4 of 712 min

Topics (Conversations)

Topics are the scripts that steer every conversation.

Objective

Design structured conversation paths.

Slide Deck

Instructor slides with talk tracks

Slide 1

What is a Topic?

  • A conversation path
  • Triggered by phrases the user types
  • Reusable & testable
Instructor Talk Track

“Topics control how your agent talks — like scripts for different situations.”

Live Demo — Create a Topic

Step-by-step live demo

  1. 1
    Go to Topics → ‘New topic’
  2. 2
    Add trigger phrases
    ‘I need help’, ‘support’, ‘question’
  3. 3
    Add a message node
    How can I help you today?
  4. 4
    Save & Test in the chat pane
Video Recording Prompt

Show how different phrases trigger the same topic.

Student Task

Hands-on task for the learner

Build your first topic.

  • Create 1 topic with a friendly greeting
  • Test with 2 different trigger phrases

Knowledge Check

Answer to mark this lesson complete

What decides which topic runs?
Pass the knowledge check first.
Lesson 3Lesson 5: Capture User Input